Privacy Policy
Last Updated: October 19, 2024
At Norori Studio (“we,” “us,” “our”), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website, use our services, or make a purchase from norori.com (the “Site”) or communicate with us in other ways (collectively, the “Services”).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Updates will be posted on the Site, with the revised date at the top of this page.
Information We Collect
To provide and improve our Services, we collect personal information from several sources:
Direct Information
- Contact Details: Name, address, phone number, email.
- Order Information: Billing and shipping addresses, payment details.
- Account Information: Username, password, security questions.
- Shopping Behavior: Items viewed, added to your cart, or wishlist.
- Customer Support: Any information you share with us when you request support.
Automatically Collected Information
We collect certain information through cookies and tracking technologies, including your IP address, browser details, and interaction with the Site.
Third-Party Information
We may also gather information from third parties, such as payment processors and e-commerce platforms, to enhance your experience and process your transactions.
How We Use Your Information
We use the personal information we collect for various purposes, including but not limited to:
- Providing Services: To fulfill orders, process payments, and deliver customer support.
- Communication: To send updates about your orders, respond to inquiries, and handle refunds or complaints.
- Marketing: To send promotional materials or show you personalized ads (only if you choose to receive marketing communications).
- Security and Fraud Prevention: To protect against fraud and unauthorized transactions.
- Improving Our Services: To analyze and improve our store and offerings.
Use of Cookies
We use cookies to enhance your browsing experience by remembering products you’ve viewed or items in your cart. You can control your cookie preferences through your browser, but disabling cookies may limit some functionalities of the Site.
How We Share Your Information
We may share your personal information with:
- Service Providers: Third parties like payment processors and e-commerce platforms that help us operate our store.
- Marketing Partners: Third parties we work with for marketing purposes.
- Legal Obligations: We may disclose information when required by law or to comply with legal requests.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access or Know: Request information about the personal data we have collected about you.
- Delete: Ask us to delete your personal data.
- Correct: Request corrections to inaccurate information.
- Portability: Request a copy of your data in a portable format.
- Opt-Out: Unsubscribe from marketing communications by following the link in any email you receive from us.
Who Can Access Your Data
Members of our team, including administrators and shop managers, have access to your information. They can view details such as your name, email, billing, and shipping addresses, as well as what products were purchased. This access is necessary for fulfilling orders and providing customer support.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, we keep order information for tax and accounting purposes for 2 years.
Security
We take reasonable precautions to safeguard your personal information. However, no security system is impenetrable. We encourage you to take steps to protect your own data, such as keeping your passwords secure.
Payment Processing
We accept payments through PayPal. During transactions, certain information, such as your billing details and payment amount, will be passed to PayPal. For more details, refer to PayPal’s Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us at:
Email: gdpr@norori.com
Post:
Ronald Norori
Friesenstraße 13,
20097 Hamburg, Germany